Employee Spotlight:
Monica Herrera

CHI St. Luke's Health

Patients Medical Center
Department: Patient Access Services
Title: Patient Access Representative
How They're Living Our Mission: Patient Experience, Quality
Patient Access Representative Monica Herrera excels in all areas of the patient experience from being detail oriented, compassionate, caring, and focusing on the overall customer experience and satisfaction. Monica exceeds expectations with the registration experience by reducing wait times and offering assistance to patients experiencing financial difficulties—smiling through it all. Monica’s overall quality of work not only makes an impact on our Living Our Mission Measures but is a true reflection of our Core Values at CHI.