Employee Spotlight:
Juan Hernandez

CHI St. Luke's Health

Baylor St. Luke's Medical Center
Department: Mail Services
Title: Mail Clerk
How They're Living Our Mission: Quality, Employee Engagement
When Baylor St. Luke’s Medical Center Mail Clerk Juan Hernandez was asked to help transport CMS surveyors to different sites during the agency’s visit to the hospital earlier this year, he quickly agreed. Transporting the surveyors between facilities and promptly delivering surveyors to the ambulatory sites ensured they completed their scheduled visits on time. Juan’s easygoing nature and natural smile helped him form a connection with the surveyors that made the process seamless.